Help & Knowledge Base

Mirror to Reflector via the Cast menu while on a corporate/public network

Difficulties when mirroring on a corporate or office network can occur for a few reasons. Below are suggestions regarding how to address these issues.

Firewall/Antivirus

In many cases the firewall on your computer may be preventing the devices from communicating.

Microsoft has included instructions for allowing applications through the Windows firewall here:

https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off

If you're using a Mac, Apple has provided similar instructions here:

http://support.apple.com/kb/ht1810

If you are running an anti-virus product, such as Norton, you may have to follow a similar process. This is very important as anti-virus applications often have their own firewall and network traffic blockers. It is often easier to fully disable these applications while testing for connection and then reenable and make adjustments later.

Network

It's also possible that the firewall on a wireless access point or other network configuration is preventing communication. If the above information checks out, then you may need to relay the following information to your IT or Network Administration team to adjust the network configuration: Google Cast uses SSDP multicast (UDP 1900) for advertising to Android, mDNS multicast (UDP 5353) for advertising to Windows and Mac, TCP 8008 for the second phase of SSDP, and TCP 8009. The actual Cast screen mirroring uses a randomly-selected UDP port.

Many organizations use networks made up of multiple access points connected to a single Wireless LAN Controller (WLC). In these types of environments, some special considerations may need to be taken to configure the network for Chromecast compatibility. Some additional details on this process can be found in the Cisco help documents linked below:

Cisco Chromecast Deployment Guide

Screen Casting with mDNS Service Configuration for WLC

Alternative Method

If you're unable to connect on a public network, and if you have a personal hotspot or a device that can run its own hotspot, you can connect your computer to the network created by the hotspot and mirror over that network.  

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